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This appointment is closed and is displayed for reference only. 


Remuneration:£8,842 per annum 

Location:Edinburgh and Glasgow 

Closing date:21 April 2021 at midnight 


NHS 24 is looking for two new members to join its Board who can bring their skills and capabilities to support the Board at this time.

You do not need to be an expert in health or have previous experience of being on a Board.  We are looking for people who have the capacity and commitment to develop their skills and to learn new skills they may require. 

If you are looking for a rewarding and worthwhile opportunity, we would like to hear from you.  Applications are invited from a wide range of people who have an interest in public service and are committed to the NHS in Scotland.  Please pass on details of these opportunities to anyone else you think may be interested.

NHS 24 is responsible for the delivery of clinical assessment and triage, health advice and information by telephone and online services to the population of Scotland 24 hours a day, every day of the year.  There have been many significant developments over the last twelve months and NHS 24 has been the first point of contact for people who may have Covid-19 symptoms.  They offer a range of mental health support services and are now the first point of contact for urgent care services.  NHS 24 is also Scotland’s provider of a national telehealth service.  They are the national contact centre organisation for NHS Scotland and are responsible for providing a range of telehealth services to people across Scotland. NHS 24 also supports and facilitates developments in telehealth and telecare to improve the health and wellbeing of the population. 

As a non-executive member of this Board, you will have a key role in supporting the delivery of the organisation’s strategic direction in addition to contributing to scrutinising performance, and discharging governance and accountability functions.  You will be offered the training you need to make a strong contribution. 

NHS Scotland’s values are at the heart of everything that this organisation does. These values, as outlined in the Everyone Matters: 2020 Workforce Vision, are: care and compassion; dignity and respect; openness, honesty and responsibility; and, quality and teamwork and guide the work of the Board in all that it does.  As a member of this Board, you will not only need to have the right skills, knowledge and experience for the role, but also be able to demonstrate behaviour aligned to these values.

In addition to the values highlighted above, for both posts you will need to be able to demonstrate the following general requirements:

  • Ability to communicate effectively

  • Ability to influence decision making and challenge constructively

  • Ability to build effective relationships with stakeholders who have competing interests

  • Ability to contribute to longer term planning by seeing the ‘bigger picture’

  • Ability to analyse and review complex issues

For the second appointment we are specifically looking for an individual who can Chair the Audit & Risk Committee, with the necessary skills and experience to support that specialised role.  We have identified an additional priority requirement for this second appointment, and if applying for this you will also need to be able to demonstrate the necessary audit and risk governance experience being sought.

For more specific detail of the particular requirements of the roles, please see the person specification, which forms part of the Information for Applicants pack.  Also included in the pack is more detailed information about NHS 24 and its role within NHS Scotland.

Scottish Ministers particularly welcome applications from people with protected characteristics that are not fully reflected on the current Board at this time, such as women, disabled people, LGBTI+ people, those from Black, Asian and Minority Ethnic communities and people aged under 50. 

Applicants for public appointments must be legally entitled to work in the UK.  Please see the Information for Applicants pack for further information.

Remuneration:   £8,842 per annum (non-pensionable) is payable.  You will also receive reimbursement for all reasonable travel and subsistence costs and any reasonable dependant-carer expenses incurred whilst undertaking Board duties and for support required to help you carry out your duties effectively. 

Time commitment:  The time commitment will vary week to week, but on average the role will take up around 8 hours per week.  This time will be a mix of daytime Board meetings, committee meetings, reading documents and attending stakeholder events.  You should also demonstrate an adequate degree of flexibility to attend at a greater frequency subject to the Board’s ongoing business needs.  Should you be required to contribute more than the average 8 hours per week on a regular basis, then, at the discretion of the Board Chair, you may receive additional remuneration.

Appointment details:  The term of appointment will be for up to 4 years.  When a term comes to an end, the skills the Board requires will be reassessed.  If you satisfy the requirements of the new person specification at that time, and there is evidence of your effective performance, Scottish Ministers may consider reappointing you for a further term.  A non-executive member’s total period of appointment will not exceed eight years.

Location:  NHS 24 is a national Board.  As we continue to live with Covid-19, currently meetings are generally held remotely using a virtual platform, for which you will receive appropriate training and support.  Going forward, the expectation is that the work will be a blend of virtual and physical meetings.  The majority of meetings will normally be hosted in Glasgow and Edinburgh. 

Interviews:  Interviews will be held on 4th and 7th June 2021.  Given the uncertainty of the Covid-19 pandemic and any restrictions which might be in place, we are currently planning for the interviews to be conducted via MS Teams.  We will review this nearer the time and if Public Health guidance indicates it is safe to do so, we may consider holding these face to face, which would be in Edinburgh. 

Further information:  If you would like the opportunity to discuss the role with one of the current Board members or the Chair,  please contact Joanne McLean, PA to Chair and Chief Executive, on 0141 337 4538 or by emailing

For full information on the appointments, please read the Information for Applicants Pack accessed via the link below.

Completed applications must be received on or before Wednesday 21st April 2021.

Appointments to the NHS 24 Board are regulated by the Ethical Standards Commissioner.

Appointed on merit; committed to diversity and equality.

Application Information

Our website allows you to apply online.  If you experience any difficulties accessing our website, or if you would prefer to apply using a word version of the application form, please contact the Public Appointments Team on 0300 244 1898 or by email at,

Additional Information

  1. Applicant Information Pack
  2. FAQs